Delivery Timings

Orders received before 11:00 AM Indian Standard Time usually ship out the same business day. Orders received after this time generally leave the next business day. Orders placed after Friday at 11:00 AM will be dispatched on the following Monday.

For shipping in India we use India Speed Post. You will receive by SMS or email the tracking number for your purchase as soon as it has been received from our Post Office. We prioritize every order and work to arrange the delivery within turnaround time. However, we may not cover delivery delays due to:

a) Customer unavailability
b) Given address is not valid/wrong/incomplete
c) Delay in delivery due to weather conditions or natural disasters. For remote locations, where service is limited, it may take longer than normal delivery timings. 

[For large bulk orders we may use a commercial trucking company. The costs and estimated delivery times in such a case will be established with the finalizing of purchase.]

Shipping and Handling Charges [India Speed Post]

Rs/- 30 for 150 Grams.
Rs/- 50 for 450 Grams

Order Delivery Time

For Metro Cities 3 to 5 days
For Non-Metro Cities 4 to 7 days
For Remote locations, it may take up to 10-12 days

RETURNS AND REFUNDS

Our products are non-returnable due to hygiene and personal care nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Shipping Damage

If your parcel arrives damaged, mention the damage remarks while signing the POD, and you need to register the complaint
within 24 hours of receiving the parcel.

In the presence of courier person – if you notice that:

1.The outer packaging is damaged/Tampered – point it out to the courier person and inform them that you want to check the content of the shipment. Sign for receiving your shipment and carry out shipment content evaluation right in the presence of the courier person.

• And if you found the content of the shipment is damaged, do not miss to mention the damage remarks while signing the POD and if possible get the contact number of the delivery person. Click the images of the damaged parcel at the time of accepting the parcel and contact our customer support within 24 hours and submit all the details of the damaged parcels along with the proper evidence like photos and image of a signed POD copy (if possible).

2.The outer packaging is not damaged, but if you suspect damage inside the contents of the shipment: point it out to the courier and inform that you want to check the content of the shipment. Sign for receiving your shipment and carry out shipment content evaluation right in the presence of the courier person. And if you found the content of shipment is damaged, mention the damage remarks while signing the POD and we suggest you contact our customer support within 24 hours and submit all the details of the damaged parcels along with the proper evidence like photos and image of a signed POD copy (if possible).

After the courier has left – if you notice that:

The parcels outer packaging is damaged and the content of shipment is damaged, contact our customer support within 24 hours and submit all the details of the damaged parcels along with the proper evidence like photos and image of a signed POD copy (if possible).

Head over to the Support Section to get further help regarding returns and refunds

Support: infocanosclay@gmail.com